For several months covering the end of 2005 and the beginning of 2006 my automatic addition of new customers names and email addresses to my customer list as GetResponse wasn’t working. When I found that out, I gathered up all the details and asked GetResponse to add the missing people into the list… which they did.
GetResponse added the missing customers to the list as if they’d made their purchase on the day they were added to the list… which caused me a problem because the next day several thousand people got an email message from me saying, “did you get your order OK”? Naturally, I got a ton of replies saying “I didn’t order anything yesterday, what happened”? I had to do a damage-limitation email to the people on that list who had been added within the last 48 hours saying, “I just want to apologise for a little technical gremlin who’s causing some confusion.
There were no additional sales and you haven’t bought anything you didn’t know about.
”.
All that happened about two weeks. What’s interesting is that I send further follow-up messages including one which asks, “So how did I do”? It’s a survey asking people how well the order process went, how well the product delivery went and so on. Overnight I just got a few dozen replies to that survey from the people who were imported into the list about 2 weeks ago. Those people had purchased from me in the past six months, but not recently… so the responses I got were more about me and my business than about specific products they’d bought.
The results were incredibly positive.
Here are just a sample of the comments…
> 6: Would You Recommend The Product You Bought From
> Me To A Friend?
>
> [ x ] Yes
> [ ] Maybe
> [ ] No
>
> Reasons?
> [ x]Easy to order and helpful programs that most people can use
> 6: Would You Recommend The Product You Bought From
> Me To A Friend?
>
> [x ] Yes
> [ ] Maybe
> [ ] No
>
> Reasons?
> [ x] A very concise guide to internet business success
> 6: Would You Recommend The Product You Bought From
> Me To A Friend?
>
> [ x ] Yes
> [ ] Maybe
> [ ] No
>
> Reasons?
> [ Because you offer quality, valuable products. You’re not the type of person ( in my opinion ) that will sell any type of junk just to make a few bucks like a lot of other people do. In other works, I Trust You!]
> 6: Would You Recommend The Product You Bought From
> Me To A Friend?
>
> [X ] Yes
> [ ] Maybe
> [ ] No
>
> Reasons?
> [ You are well known and respected on the internet & your products have valuable information ]
> 6: Would You Recommend The Product You Bought From
> Me To A Friend?
> [x ] Yes
> [ ] Maybe
> [ ] No
>
> Reasons?
> [x ]
> I trust you and believe you are an honest marketer who only recommends products that will help enhance the lives of others. You are a person that tells the truth as you see it, one cannot ask for more than that.
It’s not exactly a scientific survey, but I’m happy with the feedback.