It seems that kicking up a fuss can result in the desired action… even if you only kick up a fuss at your own blog.
The Rant at Commission Junction blog post received 56 comments, most of them in my favor. A lot of comments didn’t seem to think too highly of Commission Junction.
Presumably, someone at Commission Junction is using something like Google Alerts to discover rants and ravings about Commission Junction online, and this blog was picked up. As a result, I got the following email…
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Hi Neil,
I hope this email finds you well.
I’m emailing regarding your recent query by our network quality team. It was brought to my attention by our Director of Compliance & Support Operations, Jeff Ransdell.
In discovery of a potential issue, the necessary due diligence was not performed by our accounts team in the US and you received a warning you should not have received. For this, both myself and Jeff apologise. I hope you do not construe this incident as something that is business as usual from our side. Many folks have blogged on your site saying that this our normal way of operating. I can assure it is not.
We look forward to working with you further and I remain available to you as a contact for any and all questions.
Thank you,
Daniel Powel
Head of Account Management, UK and Ireland
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Hooray. Hopefully, CJ now reviews the fact that they didn’t do “necessary due diligence” and change their system so that it doesn’t happen to other people.
Result! 
Good news for you!..congrats! Commission Junction did a good job.
this is indeed a good news!
Wow. I would say that is pretty impressive crisis management on behalf of Commission Junction. Having a google alert for situations like that is probably a very good idea. I hope that you will get treated better by their team, and even more so all of their clients as well. Maybe blogging about beef with a company isn’t such a bad idea after all!
Guys, please leave your real name and then keywords in the name field.
If you only leave keywords, I’ll edit them out, as I did with the three above.
Neil.
Good for CJ in terms of their follow up response.
That’s the ‘talk’
Now the more challenging part is to create systems that allow them to ‘walk their talk’.
I hope for everyone’s benefit that they are successful.
Joel Smith
Casa Preciosa Ajijic
It’s nice that they offered an apology. Mistakes like this happen all the time in business, which makes sense, because business is run by humans, and humans aren’t perfect.
Congratulations on getting the apology! Hope they do things right now.
Hopefully CJ can focus much more on training their customer service staff in the future. This kind of customer dis-satisfaction is uncalled for and will definitely have some impact on CJ branding in the long run.
Rif Chia
It is great, that it all finished well, I think such mistakes can happen with everyone. I also did such mistakes, but then I always( I think it is very important) send apologize.
Happy to hear that you got an apology.I Hope that all the mistakes are clear now and things would get better.
Good Luck for the Future