Aggressive AT&T spam filters… especially SBCglobal.net

There seems to be a common theme from people who’ve requested a Spider key (4,000 in 36 hours!) but not received one (mainly sbcglobal.net email accounts). (update, add shaw.ca to the list)

So I did a bit of digging, and it seems that SBCglobal.net is owned by AT&T, and AT&T made news headlines such as “Enraged AT&T spam filter eats legitimate mail” less than a year ago.

The problem with aggressive spam filters that the ISP controls is that the end user is almost always unaware that their email was blocked at the ISP level.

The email never gets to the end user, or their personal spam filters, so saying to “check your spam filters for the email from my server” doesn’t help, because the ISP rejected it at their level… just bounced it, or ate it.

My advice, if you use AT&T or any other company who are over-aggressive in their filtering, and you think you may be missing legitimate email, is to use GMAIL from Google. They are great at detecting spam, but leaving legitimate email alone.

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7 Responses to Aggressive AT&T spam filters… especially SBCglobal.net

  1. name says:

    I’ll second the Gmail recommendation. It’s my favorite email service now. Just realized some of my email accounts are like…10 years old.

  2. “Thirded” (can you “third” a recommendation?)

    Used to use h*tmail. Found gmail. Never looked back :)

  3. sbcglobal.net is so up tight that the don’t even always allow emails between two sbcglobal.net email accounts.

    Go with gmail. You might get some stuff to filter yourself but at least you have the control.

  4. Jeff says:

    I think GMail is the best Email Service i use till now.

  5. luisao says:

    interesting, gmail is cool

  6. It’s Gmail for me. I don’t know why anyone would want to use any other email service.

  7. Gmail is the best. And it’s portable so you’re not tied down to your ISP should you ever move or change service providers. 99% of the time they get the Spam put in the proper place, which is good enough for me!